Frequently asked questions
🛍️ Orders & Processing
How long does it take to process my order?
All orders are processed within 1–3 business days. Once shipped, you will receive a confirmation email with tracking details.
🚚 Shipping
Do you ship internationally?
Yes, we offer worldwide shipping. Delivery times may vary depending on your location.
How long does delivery take?
• Europe: 3–5 business days
• International: 7–15 business days
🎨 Products
Are your products handmade?
Our pieces are designed with precision using advanced 3D printing technology, allowing for unique shapes and refined finishes while maintaining high quality standards.
Will my product look exactly like the photos?
We strive to represent our products as accurately as possible. Slight variations may occur due to lighting or screen settings.
🎁 Care & Use
Are the vases waterproof?
Yes! our vases are fully waterproof.
How should I clean my product?
Simply wipe with a soft, dry or slightly damp cloth. Avoid harsh chemicals.
🔄 Returns & Refunds
Do you accept returns?
Yes, we accept returns within 14 days of delivery. Items must be unused and in original condition.
What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.